Client Case Study: ECMS Returns To LP Networks

The Client

ECMS is a southeast based commercial cleaning and facilities management company,operating for over 40 years.  

They remain a family-led business established in 1985 offering the perfect cleaning service to their clients. The company’s reputation is defined by their customer service, and they are proud of their ability to deal with any circumstance effectively and personally.  

The Challenge

After initially partnering with LP Networks for IT support for many years, ECMS made the decision to move away and trial an alternative provider. However, over time it became clear that their evolving operational needs, especially as a growing facilities management business, required a more reliable, proactive, and strategically aligned IT partner. 

Key challenges ECMS experienced included:

• Inconsistent support response times
• Technology frustrations impacting internal workflows
• The need for greater transparency and communication
• As a business built on responsiveness, reliability, and service excellence, ECMS needed an IT partner who operated with the same values.

Why ECMS Returned to LP Networks 

After reassessing their needs, ECMS re-engaged with LP Networks because they recognised the value of a provider that:

1. Understands Their Industry

As a company running large teams across the South East, ECMS requires seamless operational systems and dependable connectivity, elements that LP Networks had historically supported well. 

2. Matches Their Service-First Culture

ECMS prides itself on exceptional customer service and fast response times. 

LP Networks’ service ethos mirrors this, offering proactive communication, consistent support, and technical accountability.

3. Provides Stability and Strategic Insight

With ECMS investing in modernisation, LP Networks’ strategic planning, governance, and future-proofing aligned with their longer-term vision.

4. Delivers Proven Reliability

ECMS appreciated LP Networks’ operational consistency, ticket transparency, and dependable delivery—especially important for a business managing time-sensitive cleaning, maintenance, and emergency callout services. 

The Solution

When ECMS returned, LP Networks implemented a refreshed support model designed around their operational needs. 

Key components of the solution included:

• Enhanced Managed IT Support, ensuring faster resolution times and clear communication pathways
• Improved onboarding and documentation, giving ECMS greater visibility and control
• Proactive device and network monitoring, reducing downtime
• Strategic IT roadmap planning, aligned with ECMS’ sustainability and modernisation goals
• Regular service reviews, mirroring their internal quality-driven approach

Shortly after recommencing their partnership, LP Networks was also asked to support ECMS’ full IT installation for their new office/Site with an extremely tight timeframe. LP Networks was able to mobilise technical resources, coordinate with multiple contractors, install all required infrastructure, devices and connectivity all whilst completing the setup within an accelerated deadline. 

This project demonstrated LP Networks ability to pull out all the stops, providing commitment to ECMS and reinforcing the trust in the renewed relationship. 

Client Perspective 

At ECMS, service excellence is not just something we deliver to our clients — it is something we expect from our partners.

When we made the decision to re-engage with LP Networks, it came from a clear realisation: as our business continues to grow and evolve, we need partners who operate with the same urgency, reliability and accountability that define our own service standards.

Technology underpins everything we do. Any delay or disruption directly impacts operational performance. Quite simply, we recognised that the grass wasn’t greener — and we’ve always said we would never be too proud to acknowledge that when something works well.

Since returning to LP Networks, we have experienced:

• Faster and more consistent support response times
• Clearer communication and greater ticket transparency
• Proactive strategic guidance aligned with our long-term growth and sustainability goals

The recent full IT mobilisation for our new office further reinforced our confidence in the partnership. Working to an accelerated programme, Lee, Jason, Mike and the wider LP Networks team coordinated infrastructure installation, device setup and connectivity with precision — enabling us to transition seamlessly with minimal disruption to business operations.

Most importantly, LP Networks understands our culture. As a family-led facilities management business, relationships matter to us. We value partners who take ownership, communicate openly and genuinely care about the service they provide.

Re-establishing our partnership with LP Networks has delivered more than technical support — it has restored operational confidence and strengthened a more transparent, collaborative working relationship for the future.