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Cyber Essentials Case Study – Hand on Heart Care

The Customer 

Our Client, Hand on Heart Care are an established Domiciliary Care Provider with dedicated and passionate team that have over 20 years’ experience, providing Health and Social Care Solutions in London that meet the needs of both the client and their families. 

The Challenge    

Hand on Heart Care was referred to us by one of our existing clients, Pushpo Deb, Managing Director was looking for Cyber Essentials for his Business as an extra layer of security as well as advising his clients, both existing and prospect, that both the company and their data has the minimum level of protection. 

LP Networks Director Lee Pepper is both a Cyber Essentials & IASME Assurance Assessor and therefore understands the most common cyber threats. 
However, across all industries, there has been a significant increase in targeted Cyber & Ransomware attacks trying to leverage lack of staff awareness surrounding potential threats. 

The Solution 

Cyber Essentials is an effective, Government backed scheme that will help you to protect your organisation, whatever its size, against an entire range of the most common cyber-attacks. 

  • Firstly, a portal setup document was emailed to Pushpo to fill in his details of his company. 
  • Once the completed document was received, Lee set up Hand on Heart in the IASME portal and credentials were sent via SMS. 
  • Pushpo was then able to complete the assessment online and once submitted this was sent to Lee for review and assessment. Lee was able to complete the technical aspects. 
  • This led to Pushpo receiving some guidance and review on their assessment with Lee. There was a bit of back and forth with this, only to ensure the best chance of Hand on Heart getting a pass. 
  • LP Networks will notify Pushpo when it is time to recertify.


  • Protection against the most common cyber attacks – These Technical Controls include Firewalls, secure configuration, control user access, anti-malware, and phishing. 
  • Increased credibility and reputation for your clients – Achieving Cyber Essentials Certification shows your commitment to protecting your own data and that of your clients. It demonstrates that you are working in a safe and secure digital environment.
  • New Business opportunities. If you are looking to bid for government contracts, you will need to be Cyber Essentials Certified. 



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