IT Support Case Study - CapSol Finance

The Brief/Challenge

Our client,CapSol Finance specialise in Buy to Let Finance in the UK with a focus on speed and agility. 
For our client to maintain their outstanding service, when it comes to IT, their requirements were for full IT Support. 

The Solution

LP Networks firstly needed to contact our client, to discuss their Mailbox/email needs and requirements. Once this had been clarified, LP Networks then started the Tenancy setup, configuring email domain and mailboxes, email filtering and email backup. 

The LP Networks engineer also reviewed SharePoint requirements with the client, which included, Users, permissions, groups and any sites and folders. This meant that SharePoint sites could then be set up, as well as MS Teams. LP Networks also migrated any current data into those sites and any client devices as well. 

Lastly, LP Networks were able to set up our client for the Onboarding process in which we will collect/audit our client's complete IT Environment. We collect all device and supplier details so that we can provide proper support. Then once these audits and client data have been captured, we then go on to support these devices, which now have the correct agents and various products to effectively manage and protect them. 

Below is a summary of works…

On-Boarding Project

• Setup Office 365 tenancy (ATP, MFA)
• Deploy Support agents
• Setup Sophos Endpoint and deploy
• Setup Sophos Encryption and deploy
• Setup Office 365 software for client
• Setup Office 365 Tenancy Backup
• Setup Cisco Meraki Platform and deploy agent
• Setup Compliance platform and deploy an agent
• Configure newly acquired Email domain

MSP LPN Lite PRO

• Service Desk 8-6 Remote Support
• Endpoint Detection Response (EDR)
• Endpoint Encryption
• Client Audit Report
• Microsoft 365 Business Standard
• Microsoft 365 - Email ATP
• Microsoft 365 - Email Backup
• Microsoft SharePoint (10gb Allowance)
• Mobile Device Management
• Cyber compliance 

Benefits

Our client now has a full Managed IT support agreement with LP Networks, the benefits being ... 

• Onsite Support if we are unable to resolve a client’s issue over the phone, one of our experienced engineers will attend your offices. 
• Increased email protection with multi-factor authentication & Advanced Threat Protection
• Endpoint protection adhering to the highest compliance with Patch Management, Anti-Virus, Web-Filtering, Anti-Ransomware and Encryption.
• Office 365 Premium License, the license allows you to install and use the standard office application (Outlook, Word, Excel, PowerPoint) 
• As Part of the Office 365 license, you have the ability to store data within OneDrive and SharePoint. 
• Mobile Device Management, with our mobiles being such a vital piece of equipment, our MDM solution allows us to monitor and secure the endpoint device 
• Cyber Essentials Device Monitoring most businesses in the UK will look to achieve the UK Government’s Cyber standard, called Cyber Essentials. The basic level is a self-certified solution. By installing the agent on both your device and mobile, not for the day of assessment but for the whole year, you can qualify if your equipment meets the Cyber Essentials standard.