IT Support Service Desk

LP Networks are your external IT Department.

We believe in working alongside our clients and becoming a part of their team so we can understand their business better. That’s why our IT Service Desk Team work hard to build strong customer relationships.

We aim to ensure that our customers receive high-quality, forward-thinking IT Support at a sensible price.

We make sure we’re working when you are...

Our standard IT Support Desk is available to provide help and assistance on weekdays between 8 am and 6 pm, and our customisable user portal offers complete visibility and control of your user tickets, meaning you can see what we're doing to resolve the issue.

LP Networks want to keep you working so, no matter how you contact us, we will prioritise emergencies, getting your business up and running again with minimal delays.  All of our IT support packages are customisable, should you require extended service desk hours please get in touch.

Keeping you in the loop

We also keep you fully up-to-date on the performance of your system, back-ups, security, and any service desk tickets with our customer reports. Regular feedback keeps you in control and helps us to speedily review and fix any problems that arise.

Remote Assistance

If we can fix your IT issue remotely, we will do, saving you the worry of waiting for an IT expert to come and visit you. If we can't solve your problem remotely, we'll schedule a visit*.

*Subject to Service Level Agreements / Contracts.  Should onsite visits fall outside your contract agreements we advise you on additional costs.

IT Support Service Desk FAQs

What is an IT Service Desk?

An IT Service Desk is the first point of contact for technical issues, requests, and support. It helps users resolve problems quickly, keeps systems running smoothly, and provides visibility on ongoing tickets and updates. Our IT Support Service Desk ensures your team always has fast access to expert help.

What types of issues can the Service Desk help with?

The Service Desk can assist with password resets, software problems, email issues, connectivity problems, device faults, security concerns, and day-to-day IT queries. Most problems can be fixed remotely through our remote support capabilities.

When is the LP Networks Service Desk available?

Our standard Service Desk operates Monday to Friday, 8am to 6pm, with options for extended hours if required. Emergency issues are always prioritised to minimise disruption. If you need broader support coverage, our Managed IT Service Provider packages offer flexible, scalable options.

How quickly will you respond to IT problems?

Response times follow our agreed Service Level Agreements (SLAs). Critical issues are prioritised immediately, and most routine problems are resolved remotely without the need for a site visit.

Do you offer onsite support if remote fixes aren’t possible?

Yes. If an issue cannot be resolved remotely, an onsite visit will be arranged. When visits fall outside your contract, we will always advise you of any additional costs before work begins.

How do I track the progress of my support tickets?

All customers have access to our user portal, which allows you to view, update, and manage your tickets in real time. This gives complete visibility into what we're doing and how your issue is progressing.

Can the Service Desk support multiple locations or remote workers?

Yes. Our support model is ideal for hybrid, remote, and multi-site organisations. As long as a user has an internet connection, we can provide fast, secure remote assistance to keep them working smoothly.

How does LP Networks keep my business informed?

You receive regular reports covering system performance, backups, security status, and support activity. For organisations needing broader oversight or strategic planning, our IT Consultancy services provide ongoing guidance and review.