Service Desk

LP Networks are your external IT Department. We believe in working alongside our clients and becoming a part of their team so we can understand their business better. That’s why our IT Service Desk Team work hard to build strong customer relationships.

We aim to ensure that our customers receive high-quality, forward-thinking IT Support at a sensible price.

We make sure we’re working when you are...

Our standard IT Support Desk is available to provide help and assistance on weekdays between 8 am and 6 pm, and our customisable user portal offers complete visibility and control of your user tickets, meaning you can see what we're doing to resolve the issue.

LP Networks want to keep you working so, no matter how you contact us, we will prioritise emergencies, getting your business up and running again with minimal delays.  All of our IT support packages are customisable, should you require extended service desk hours please get in touch.

Keeping you in the loop

We also keep you fully up-to-date on the performance of your system, back-ups, security, and any service desk tickets with our customer reports. Regular feedback keeps you in control and helps us to speedily review and fix any problems that arise.

Remote Assistance

If we can fix your IT issue remotely, we will do, saving you the worry of waiting for an IT expert to come and visit you. If we can't solve your problem remotely, we'll schedule a visit*.

*Subject to Service Level Agreements / Contracts.  Should onsite visits fall outside your contract agreements we advise you on additional costs.