LP Networks believe in the importance of being a part of our clients’ teams. That’s why our Service Desk Team work hard to build a strong relationship with our users and work hard to understanding their businesses.
By doing this we ensure that we can fully appreciate any issues that they may be experiencing and can measure the impact quickly and effectively.
We make sure we’re working when you are, help and assistance from our Service Desk is available between 8am – 6pm and our customisable user access portal provides you with complete visibility and control of your user tickets. This means that you can see exactly what we are doing to resolve your issue.
By creating customer reports for every part of our service we make sure that you are kept fully up to date on any tickets, backups, security and the performance of your IT Infrastructure. The last thing we want is for our clients to be kept in the dark. Our reports also mean that we can ensure that should any issues arise we can speedily review the work that we have already done and can continually improve our service.
Where possible LP Networks will always attempt to provide remote assistance, ensuring that your IT issue is solved with a minimum impact to the day to day running of your business, however if we can’t solve the problem remotely we immediately schedule an appointment for one of our IT experts to come and visit you.
Whether you phone us, email us or raise a request in our user portal, we ensure that all tickets are prioritised, so if it’s an emergency you can feel assured that one of our dedicated team will be urgently allocated to your ticket, getting your business up and running again with minimal delays.
To discuss your requirements today please call us on 0800 970 8980 or alternatively fill out the form below…
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