At LP Networks we want to be a part of your team. Our Service Desk team really care about our customers, and we work hard to build a relationship with your users and really get to understand your business, which helps us to fully appreciate the impact of any issue you may be experiencing.
The standard Service Desk hours are from 8am-6pm and tickets can be created by phoning, emailing or directly input to our ticketing system (PSA tool) customer dedicated portal. The tickets are prioritised and worked on by our Service Desk and Professional Services teams initially via remote assistance, but in the event the incident can’t be resolved remotely an on-site visit will scheduled.
There is a customisable user access portal which allows complete visibility and control of your user tickets and other user defined reporting.
As part of the service we will provide the customer reports on various aspects of the service including tickets, backups, security and performance. We use these reports internally to help us to continually improve the service we provide.
To discuss your requirements today please call us on 0800 970 8980 or alternatively fill out the form below…